Send orders to your POS or Delivery Manager App only when preparation needs to start. To do so, follow the steps in this article.
By default, this is calculated by subtracting the average preparation time from the pickup time of the order (pickup time - average preparation time). Reach out to our support team if you want to change the average preparation time.
Alternatively, you can send orders to your POS or Delivery Manager App using the time that Deliveroo provides. Contact our support team if you prefer this.