If you would like online orders to be automatically sent to the kitchen without having to manually accept them, enable Auto-accept online orders in Lightspeed Restaurant App Settings.
- In Restaurant Manager, click Devices.
- Select the desired device profile.
- Select Restaurant App Settings on the left.
- Select the desired device profile.
- Scroll down to General Settings.
- Enable Automatically accept and finalize.
For the latest information, see:
https://resto-support.lightspeedhq.com/hc/en-us/articles/360022240713-Optional-settings
You might also need to clear your cache in order for those adjustments to be active.
For more information, visit:
https://resto-support.lightspeedhq.com/hc/en-us/articles/226405188-Clearing-the-cache
Also, don't forget to check your printer settings; the first and last checkbox should be enabled.