A PLU (price look-up) is a unique code that communicates an item and its price. The PLUs used must be identical on Deliverect and your POS.
How to find PLU order issues
Step 1. Log in to your Deliverect account.
Step 2. Click on Orders in the sidebar.
Step 3. Click on the Filter button.
Step 4. For the Order status filter, choose Failed.
Step 5. Find the correct order and expand it by clicking on the arrow.
Step 6. Inside the red box, an error code will be shown.
Example
InvalidProduct: Invalid PLU: 123 InvalidModifier: Invalid PLU: 457-M
- InvalidProduct: The PLU of the product is not the same on your POS.
- InvalidModifier: The PLU of the modifier is not the same on your POS.
The current PLU is displayed next to the item's name.
Prevent future orders from failing
Step 1. Sync your products from your POS to Deliverect.
Step 2. Publish your menus to your channels.