In this article, we will show you how you can link your Uber Store to Deliverect. Please follow the next steps thoroughly.
Step 1. Log out of Uber Eats in your web browser.
Step 2. In Deliverect, select Locations in the sidebar.
Step 3. Find and expand the location you want to connect to Uber Eats.
Step 4. Select Link channel for the Uber Eats channel.
Step 5. In the popup message, select the Link My Channel button.
Step 6. If you haven't previously provided your Uber Eats store link, you will need to paste it here and then select the Link Channel button.
Step 7. You are redirected to the Uber Eats login page. Please log in with the proper credentials for your account.
If your credentials are correct, this message will appear. Please click on Allow.
Step 8. Once finished, you are sent back to Deliverect.
If the linking is successful, an Unlink Channel button is shown for the Uber Eats channel. Do not select this button.
Please tell your Deliverect representative that this step has been completed. They can then finalize the connection and allow for orders to be received in Deliverect.
The connection between Uber Eats & Deliverect failed
Make sure to log out first from all the Uber Eats before you try to connect Uber Eats with the Link Channel button.
In case you are our first customer working with a specific POS, it might be the connection between Uber Eats, Deliverect, and your POS is not fully set yet. In case this shows up, don't hesitate to contact your Deliverect AM.
Could not provision store
For some reason, your Uber Eats account doesn't provide you the right role to link your Uber Eats store with Deliverect.
In this case, it might be interesting to check your 'role' and 'rights' in Uber Eats and to communicate these to your Deliverect Account manager.
In the meanwhile, it might be worth trying to let one of your co-members of your Uber Eats account and Deliverect account link your store to Deliverect.
Can't Find Target HTML Element
Make sure your store URL is correct. This happens when the customer-facing URL of your store is not the correct one in the channel settings, please verify this and provide your Deliverect representative with the correct URL.
This might be happening because someone else is logged in to your Uber Eats account with the same credentials. Please make sure the other person is logged out before you proceed with the linking.
Another possibility is that you are using the same e-mail address for multiple Uber Eats accounts (different locations or brands).
Your Uber Eats application has not been set in the channel link settings, please ask your AM to do it.
Can't Unlink Channel
If you tried to unlink Uber Eats and received this error, please contact your Deliverect representative.