A tunnel may need to be recreated if the machine running the POS has been replaced or if the Client Key has been lost.
If you experience any issues or need help, please contact our support team for assistance.
Download and install the tunnel
Step 1. Go to the Keys page in your Deliverect account.
Step 2. Click on the Download Client button to download the software needed for the tunnel.
Step 3. Install the client on the machine running your POS. You will be asked for the following:
- Token: Enter the Client Key.
- Port: Enter the port that is used by your POS.
- Protocol: Choose the correct protocol for your POS. If you are unsure, contact our support team.
Click on the Next button once ready.
If you no longer have the Client Key, follow the steps in the section below.
Generate a new Client Key
If you no longer have the Client Key, follow these steps.
Step 1. On the Keys page, click on Details for your tunnel.
Step 2. Click on the Generate New Key button.
Step 3. You will be asked to confirm. Type GENERATE into the field and click on the Generate New Key button.
Step 4. You will be shown your POS URL in addition to the new Client Key. Make a note of it because it will not be displayed again.