In this article, we will show you how orders from Deliverect are handled by TouchBistro POS.
Depending on the integration of your delivery channels, you may first need to confirm the order in your delivery tablet and select your preferred preparation time before sending the order to your TouchBistro POS.
To learn more, view our Delivery Channel Integration Overview section or contact your Deliverect Customer Success Consultant.
In order to receive new online orders, your TouchBistro POS application should be open at all times on your iPad during your delivery operation hours.
Receiving and Accepting Orders in TouchBistro POS
Once an order has been placed by a guest via any of your delivery channels (e.g., Uber Eats, DoorDash, etc.), the order will be sent to your TouchBistro POS and two notifications will occur:
- A loud ping to alert you of new orders
- A dropdown banner will appear
To view your new online orders, go to your Orders section and select the Online Ordering tab.
All new orders will appear on the left side of your screen, with order details on the right. You must click on Accept once a new order is received. Doing so will fully confirm the customer's order and print the items at their respective printers.
Once the customer or driver has picked up the order, click on Complete to finalize the order.
The closed order will now show under your Closed Bills and be included in your end-of-day reports.
AUTO ACCEPT (As of May 15, 2023)
There is now auto accept functionality within TouchBistro for online orders. Please note there are limitations regards to printer compatibility and scheduled orders. See article for instructions on set up and information on features/limitations:
Click the following article: Touch Bistro Guidelines
Information TouchBistro displays from orders
Your delivery channels may not provide all of the below. To find out what they do support, view our Delivery Channel Integration Overview section.
- Delivery channel information
- Type of order
- Customer's name
- Customer's phone number and delivery address
- Pickup time
- Menu items and chosen item modifiers
- Menu item notes
- Order notes
- Order total
- Order tax
- Order payment
- Tip amount
Review your TouchBistro Bill and Order Ticket settings to ensure all relevant information is displayed and printed via your POS.
For help with TouchBistro's notification settings, printer settings, processing a transaction, or concerns with TouchBistro reporting, please reach out to TouchBistro Technical Support at email@example.com.
If you need support going live, processing test orders, updating your Deliverect menu, or getting set up with your delivery channels, please reach out to your Deliverect Customer Success Consultant or firstname.lastname@example.org.