If your Deliveroo menu is not updating after being published from Deliverect, please check your Operation reports page to check if there are any errors. A successful menu publish looks like the screenshot below.
If you receive a 'failed' result, contact your Deliverect representative or our support team. Below are some common errors and troubleshooting techniques.
Troubleshooting:
| Error | Solution |
| Missing Deliveroo Hero Image or Menu Description | View this article |
| No Opening Hours | View this article |
| "failed to get brand ID for RestaurantLocation: couldn’t find RestaurantLocation” |
Restaurant is not yet activated (something was wrong in the channel link). Please confirm that you have completed these steps correctly. |
| Deliveroo not showing all categories in the menu |
Ensure to make all categories/items available via the Deliveroo tablet and to only use Deliverect to manage the menu. |